It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
We are strongly committed to keeping your personal data safe. This commitment exists throughout the lifecycle of your personal data, from the design of any service which uses personal data to the deletion of that data.
We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics:
Information about your rights, the choices available to you, and our obligations in the European Union, and elsewhere
Transparency about how we collect and use your personal data, including when and how it is shared
Information on how we protect your personal data
Information on how we will facilitate your rights and respond to your questions
What personal data do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
When you visit our website, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes [first name, last name, username].
Contact Data includes [email address].
Financial Data [none].
Transaction Data [none].
Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
Profile Data includes [your username and password, your interests, preferences, feedback and survey responses].
Usage Data includes [information about how you use our website, products and services].
Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
We collect your personal data when you visit our website, contribute to lisbon.com or when you interact with us. We collect your personal data in various ways:
directly from you, when you sign up for our services and when you browse our sites or use our apps
personal data we generate about you, e.g. personal data we use to authenticate you, or personal data in the form of your IP address or your preferences
personal data we collect from third parties, e.g. personal data that helps us to combat fraud or which we collect, with your permission, when you interact with your social media accounts
Personal data when you post comments about lisbon.com on other social media sites
If you have mentioned lisbon.com in posts on social media sites, then we may collect your social media handles. For example, when you mention lisbon.com in a tweet, we may collect your Twitter handle.
Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any data about criminal convictions and offences.
Unintentional data exposure
When you upload images to our website, you may inadvertently upload images with embedded EXIF metadata (including but not limited to GPS location data). Visitors to the website may download and extract this data. We retain the metadata in the uploaded images since it may contain copyright and usage rights for that image. A variety of tools are available to manage the metadata embedded in the image before uploading.
When you comment publicly on an article on lisbon.com, the personal data you post, including your username and other information about yourself, are publicly accessible. This personal data can be viewed online and collected by other people. We are not responsible for the way these other people use this personal data. When contributing to a discussion, we strongly recommend you avoid sharing any personal details, including information that can be used to identify you directly such as your name, age, address and name of employer. We are not responsible for the privacy of any identifiable information that you post in our online community or other public pages of the site.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or use of your personal data. When you leave our website, we encourage you to read the privacy notice of every website you visit.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data. Where we rely on consent, you have the right to withdraw consent to marketing at any time by contacting us.
The following list provides general detail about the types of data we process, why we process it, and the lawful basis upon which we do so:
Types of data: a) Identity, b) Contact, c) Profile, d) Marketing and Communications.
Lawful basis: a) Performance of a contract with you, b) Necessary to comply with a legal obligation, c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
Types of data: a) Identity, b) Contact, c) Profile, d) Usage, e) Marketing and Communications
Lawful basis: a) Performance of a contract with you, b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Types of data: a) Identity, b) Contact, c) Technical
Lawful basis: a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Types of data: a) Identity, b) Contact, c) Profile, d) Usage, e) Marketing and Communications, f) Technical
Lawful basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Types of data: a) Technical, b) Usage
Lawful basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Types of data: a) Identity, b) Contact, c) Technical, d) Usage, e) Profile
Lawful basis: Necessary for our legitimate interests (to develop our products/services and grow our business)
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, newsletters and offers may be relevant for you (we call this marketing).
You will receive marketing communications (including newsletters) from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion, or you have consented to receive marketing communications from us and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages by following the unsubscribe links on any marketing message sent to you, or by contacting us.
We will not disclose, rent, sell, share or otherwise transfer your personal data with third parties for marketing purposes.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis upon which we do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How we protect your personal data
Your personal data is stored securely on databases and servers. These databases and servers are maintained either by us or by our third-party service providers.
For any of our websites that process payment, or have password-protected areas, we use HTTPS – your web browser should indicate that such pages are secure. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We maintain administrative, technical and physical safeguards to protect against unauthorised access, use, modification and disclosure of any personal data in our custody and control. Internal access to personal data is restricted to specific employees.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites or apps. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us.
Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
Who do we share your personal data with?
We may transfer your personal data to trusted third-party service providers, after we collect this data from you. All of our service providers are required to maintain the confidentiality and security of your personal data and to use it only in compliance with data privacy laws and for specified purposes in compliance with our instructions. Each service provider is also responsible for their use of your personal data, according to rules they set in their own privacy policies.
Here is an outline of how and why we pass your personal data to third parties, in these key areas:
fraud and spam protection
analytics and aggregate statistics
Lisbon.com is hosted on, and your personal data is stored with WPEngine.
When you send us a message, submit content, or post a comment on lisbon.com, we screen it with Akismet/Automattic for potential abuse.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar/Automattic service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
When you share your email address with us, in order to sign up to our email newsletters, or to opt in or opt out of email marketing in general, we pass your email address to a third-party service provider called MailChimp. MailChimp helps us to manage our email campaigns and subscriptions, and to send timely, accurate, standards-compliant email.
We may send additional data (forenames(s), surname and country) to MailChimp in order to help us segment our newsletters or to better target our emails to you. Accordingly, general marketing emails may be personalised (using your name) and targeted (by location).
We collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. Automattic and Google help us collect and analyze this data.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
You have a number of rights with regard to the personal data that we hold about you and you can contact us with regard to the following rights in relation to your personal data (consistent with the GDPR):
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you would like to exercise any of your rights specified above, please contact us electronically or via post. We will deal with requests within one month. We may need to request specific information from you to help us confirm your identity. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
What are cookies?
Cookies are small text files, which are set by us in your web browser. Cookies store data that enhances your experience of the website (for example saving your shopping bag between pages); they also enable us to gather anonymous information on website use, which we can use to improve our service to you; they are also used by some of our third-party service providers, again to track usage and to save data between pages.
Anonymously record and analyse website usage
Store information that you set whilst using the website (e.g. the volume of the radio, the visibility of a notification)
How to control or delete cookies
The majority of web browsers automatically enable cookies as a default setting. To stop cookies being stored on your computer in future, you’ll need to alter the settings of your web browser. You should also be able to delete cookies via your browser settings.
You can find instructions on how to control or delete cookies by clicking ‘Help’ in your browser’s menu bar, or by following these browser-by-browser instructions from AboutCookies.org.
Please note that by deleting our cookies or preventing future cookies your experience on our website will be limited.
Description of specific cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How to contact Us
Our postal address: Lisbon Media, Lda. Avenida da Liberdade 229, Lisbon 1250-142, Portugal